Get Accidental Medical Benefit, Get Peace-of-Mind…
Your membership includes the following Key benefits
24-Hours Medical Emergency Contact Centre
Emergency Medical Response and Transportation
Accidental Injury In-Hospital Benefit up to a maximum of R 500 000.00 per family membership per annum
Telephonic Trauma Counselling,
Medical Advice and Assistance Hotline
Guardian Assist Panic App
Funeral Policy of up to R20,000.00 per member
Your benefits in detail
24-Hour Emergency Contact Centre
In order to ensure efficient and effective call taking and call handling, Guardian Assist uses one national number 0861 Guard Assist (0861 482 732) operated through a high-tech emergency contact centre, 24-hours a day. The centre is supported by an independent off-site disaster and backup location.
Highly medically trained and extremely dedicated Guardian Assist operators, make immediate informed decisions about the nature and extent of the call. Sophisticated dispatching software, mapping technology, and medical databases allow the staff to provide a seamless service to emergency and non-emergency callers.
Emergency Medical Response to and transportation from the scene of a Medical Emergency
An appropriate process will be undertaken, utilising an ambulance, a rapid response vehicle, (all of which are manned by appropriately qualified and experienced Emergency Care Practitioners, Paramedics or Doctors) immediately to the scene of a medical emergency where appropriate lifesaving support will be provided to the individuals and where relevant, the member will be stabilised before transportation is provided to the closest, most appropriate medical facility.
Guardian Assist taps into the resources nearest to the scene of an emergency, versus only using one service provider. Thus, eliminating any time delay in providing possible lifesaving services to an injured or ill patient.
Accidental Injury In-Hospital Benefit
Guardian Assist will cover in-hospital medical treatment as a result of an accidental injury up to a maximum of R200 000.00 (two hundred thousand Rand) per individual or up to a maximum of R500,00.00 (Five hundred thousand Rand) per family membership per annum.
This annual cover will be inclusive of all service providers used for any medical transportation and approved hospitalisation event and will accumulate towards the annual insured limit. This will include medical transportation costs, Hospital costs, Doctors’ fees, Radiology fees and Pathology fees. Any Auxiliary services needed while in a hospital as a result of the injury will also be covered.
Telephonic Trauma Counselling, Emergency Medical Advice, and Assistance Hotline
Guardian Assist Personnel shall be available 24 hours a day, 7 days a week, to provide general medical information and advice.
This is an advisory service, as a telephonic conversation does not permit an accurate diagnosis. In addition to the general medical advice service, one call to 0861 Guard Assist (0861 482 732) / 010 600 0299 will trigger the medical operators to guide a person through a medical crisis, involving the member by providing emergency advice or by organising for the member to receive the support required, utilising the 24-hour Contact Centre.
This service includes referrals to Crisis lines, in case of:
Telephonic Trauma Counselling
Suicide Hotline – Lifeline
The Guardian Assist Panic Button
The Guardian Assist Panic Feature turns your cell phone into the ultimate assistance tool in ANY situation. No matter what time of day, or where you are, our network of professionals will be able to pinpoint your whereabouts and send the necessary services to your exact location, in the fastest possible time.
Helivac Panic connects you directly to our call centre via a GPS Smartphone app or via a USSD option. At the time of receiving an alert in our Emergency Call Centre, all your location details are populated into our case management system, which better assists the Call Centre agents when contacting you back to assess your emergency needs.
The Smartphone App is designed for both Apple and Android devices and is available for download on Apple Store and Google Play
Guardian Assist make use of the Helivac Assist System
Helivac Assistprovides paramedics with swift and essential patient information based on any number of personal items belonging to the member- ID book; cell phone number or car registration plate. The software works with the personal information that the member has uploaded online onto our system. This information is then available to the emergency services arriving at the scene either by contacting the call centre or by a link via their Smartphones.
“Helivac Assist does not only save vital minutes in attending to the victim, it also provides additional relevant information, which includes photographs for easy identification, medical aid details, allergies and next-of-kin details.” All of this information could be vital in saving time and lives!
Your funeral benefit
Your Guardian Assist Membership includes a funeral benefit of up to R20 000 per member.